Welcome to www.osfastenex.com ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our professional industrial fasteners and components platform, including browsing, purchasing, and accessing technical specifications. Please read them carefully before making any purchases.
The Site is designed for industrial professionals and businesses seeking high-quality fasteners, bolts, screws, nuts, and specialized industrial components. You expressly agree not to: (1) utilize automated systems, bots, or scraping tools to extract technical data, pricing information, or product specifications (which would compromise our proprietary industrial knowledge base), (2) engage in unauthorized redistribution of technical documentation or product schematics obtained from our platform (as we maintain strict control over engineering specifications), or (3) interfere with site operations through any means (including but not limited to manipulating inventory systems, disrupting ordering processes, or attempting to access restricted technical areas). Violations may result in immediate account termination and legal action to protect our industrial intellectual property and business operations.
All technical content, engineering specifications, product diagrams, manufacturing tolerances, material composition data, and industrial application guidelines displayed on the Site constitute the exclusive intellectual property of www.osfastenex.com or its authorized licensors. This encompasses our proprietary fastener designs, specialized coating technologies, quality control methodologies, and industrial application databases which are protected under international copyright, patent, trademark, and trade secret laws. Any unauthorized reproduction, modification, distribution, reverse engineering, or commercial exploitation of this technical content—whether for competitive analysis, manufacturing purposes, or educational use—is strictly prohibited without our express written consent obtained through proper industrial licensing channels.
While we make every effort to ensure complete accuracy in technical specifications—including dimensional tolerances (with detailed engineering drawings provided), material grade certifications, load capacity ratings, and corrosion resistance properties—occasional discrepancies may occur in our industrial product database. We reserve the unilateral right to correct any discovered inaccuracies (such as misrepresented mechanical properties, updated industry standards compliance, or pricing adjustments due to raw material fluctuations) without prior notice, and may consequently cancel affected orders at our discretion. In such cases, industrial customers will receive prompt technical notification and full refunds processed within 14 business days following our standard financial procedures.
To maintain inventory availability for our diverse industrial clientele, we may implement quantity restrictions on specialized fastener components (particularly during high-demand manufacturing cycles or limited production runs). We expressly prohibit orders intended for unauthorized redistribution and reserve the right to cancel any transactions exhibiting characteristics of improper industrial sourcing (including but not limited to purchases exceeding reasonable manufacturing requirements, shipping to unauthorized distributors, or patterns suggesting industrial espionage). Our platform exists to serve legitimate industrial operations and manufacturing professionals who require genuine, quality-certified fastener solutions.
All industrial orders undergo comprehensive quality verification and packaging procedures before dispatch. Standard order processing typically requires 2-3 business days (excluding weekends and holidays) to ensure each fastener component meets our stringent industrial quality standards. International industrial shipments may require 14-21 business days for delivery, subject to customs clearance procedures, import regulations, and specialized freight handling beyond our control. During peak manufacturing seasons or high-volume procurement periods, processing times may extend to 3-5 business days. Industrial customers will receive detailed shipment tracking information and customs documentation via email once their order enters the industrial logistics pipeline.
We offer a 28-day return window from the delivery date for unused, unopened industrial components in their original packaging with all seals and certifications intact. Return shipping costs and any applicable restocking fees are the customer's responsibility unless the return results from our documentation or specification error. Refunds will be processed within 14 business days of receiving and inspecting the returned industrial goods at our facility. Custom-manufactured fasteners, specially coated components, and made-to-order industrial products are ineligible for returns due to their specialized nature. For quality assurance reasons, opened chemical anchoring products, exposed corrosion protection systems, and compromised packaging may not be returned. Exchange requests for standard items are subject to current industrial inventory availability and technical specification verification.
The Site may feature technical references to industrial standards organizations, engineering resources, complementary industrial equipment providers, or certification bodies relevant to fastener applications. These third-party technical resources operate independently from www.osfastenex.com, and we expressly disclaim responsibility for their content accuracy, technical validity, security protocols, or transactional reliability. We encourage industrial users to thoroughly verify all third-party technical specifications, certification requirements, and industrial compliance standards before engaging with external engineering platforms or reference materials.
The Site and all its technical content are provided on an "as available" basis without representations or warranties of any kind, whether express or implied. We do not guarantee: (1) uninterrupted site accessibility (particularly during high-volume industrial procurement periods), (2) perpetual inventory availability of specialized components (as many are subject to manufacturing schedules and raw material availability), or (3) absolute immunity from technological disruptions that may temporarily affect access to technical databases or ordering capabilities. Industrial customers assume all risks associated with electronic procurement transactions and are responsible for verifying technical suitability for their specific applications.
To the maximum extent permitted under applicable industrial and commercial law, www.osfastenex.com shall not be liable for: (1) industrial shipping delays (including but not limited to freight carrier disruptions, customs inspections, import regulation changes, or logistical complications), (2) inventory allocation issues following order placement, (3) consequential damages arising from Site usage or product application (such as production downtime, project delays, or secondary assembly issues), or (4) third-party actions involving our products (including improper installation, incorrect technical application, or unauthorized engineering modifications). This comprehensive limitation applies regardless of whether we were advised about potential industrial damages, allowing us to focus resources on maintaining technical excellence rather than litigating application-specific claims.
We reserve the right to modify these Terms periodically to reflect industrial business evolutions (such as new quality certification requirements, expanded technical documentation systems, or enhanced compliance protocols), legal and regulatory updates in the industrial sector, or improved customer service procedures for our technical clientele. Material changes affecting industrial procurement will be conspicuously posted on the Site with a minimum 30-day advance notice before taking effect. Continued use of the Site following such modifications constitutes irrevocable acceptance of the revised terms—essential for maintaining our commitment to technical accuracy and reliable service in the industrial fastener distribution sector.
For technical questions regarding these Terms, specification inquiries, or industrial application guidance, please contact our Technical Support team at [email protected]. We typically respond to substantive industrial inquiries within 48-72 hours, with extended response times during industry trade shows, inventory audits, or major procurement cycles.
