All purchases made through www.osfastenex.com require immediate payment via our secured checkout system. We accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Your payment must be fully processed and cleared before we initiate any order processing activities. In cases where payment authorization fails or is declined by your financial institution, we reserve the right to cancel your order without prior notification. For international customers, please be aware that currency conversion fees and foreign transaction charges may apply based on your bank's specific policies and exchange rates. All transactions are processed in US dollars, and any currency conversion will be handled by your payment provider. We maintain the highest level of payment security through SSL encryption and PCI compliance to ensure your financial information remains protected throughout the transaction process. Should any payment discrepancies occur, our accounting team will investigate and resolve the matter in accordance with standard financial practices.
Following successful payment processing, you will receive an automated order confirmation email sent to the address you provided during the checkout process. This comprehensive email serves as your official purchase receipt and includes complete order specifications such as product descriptions, technical specifications for industrial components, quantity breakdown, unit pricing, total charges, and preliminary shipping information. We strongly advise carefully reviewing this confirmation document as it constitutes the binding agreement between you and our industrial supply company. If you identify any inaccuracies in product selection, quantity, pricing, or shipping details, please immediately contact our customer service department at [email protected] within 48 hours of order placement. For corporate accounts and bulk orders, additional verification may be required to ensure order accuracy and compliance with your company's procurement policies. All order details remain accessible through your account dashboard for future reference and reordering convenience.
While we employ sophisticated real-time inventory management systems across our industrial fastener and component warehouses, occasional stock discrepancies may occur due to high demand from industrial clients, manufacturing delays, or supply chain disruptions. In such exceptional circumstances where items become unavailable after order placement, we will notify you via email within 72 hours of purchase. You may choose to wait for replenishment (typically 3-4 weeks for specialized industrial components) or receive a full refund processed through your original payment method. We cannot guarantee the continuous availability of specific fastener types, material grades, or specialized industrial components displayed on our website. All industrial products remain subject to prior sale and allocation until your order undergoes complete processing and physical shipment from our distribution facilities. For custom-manufactured components and specialized fasteners, additional lead times may apply beyond our standard processing periods.
Industrial orders typically require 2-3 business days for comprehensive processing, quality verification, and packaging preparation before shipment commencement. During peak industrial seasons, major holidays, or promotional periods, order processing may extend to 3-5 business days to ensure proper handling of specialized components. Once dispatched from our distribution centers, domestic industrial shipments generally arrive within 10-18 business days, while international industrial component shipments may require 18-28 business days depending on customs clearance procedures, import regulations, and destination country requirements. You will receive detailed shipping confirmation with comprehensive tracking information when your industrial order departs our facility. Please understand that we cannot be held responsible for shipping delays caused by carrier logistical issues, weather conditions, customs inspections, or other third-party service interruptions beyond our direct control. For time-critical industrial projects, we recommend considering expedited shipping options during checkout.
We accept returns within 28 days of delivery confirmation for store credit or product exchange. All returned industrial components and fasteners must remain in original, unopened packaging with all manufacturer seals intact and product labels clearly visible. Custom-manufactured items, specially ordered components, and safety-critical fasteners are strictly non-returnable unless manufacturing defects are identified. To initiate a return process for standard items, please email [email protected] with your complete order number, detailed reason for return, and product condition description. Our technical team will review your request and provide specific return instructions along with applicable return documentation. Refunds for approved returns will be processed within 14 business days of receiving and inspecting the returned merchandise at our quality control facility. Customers are responsible for return shipping costs and proper packaging unless the return results from our shipping error or product defect confirmed by our quality assurance department.
All industrial component pricing is displayed in US dollars and includes applicable sales taxes where required by jurisdictional regulations. We maintain the right to adjust pricing without prior notification due to raw material cost fluctuations, currency exchange rate variations, manufacturing cost changes, or supplier price adjustments. If you successfully placed an order before any published price modification, you will be charged the amount displayed and confirmed during your checkout process. Volume discounts and promotional pricing cannot be combined unless explicitly stated in specific offer terms. For international industrial clients, any import duties, customs processing fees, value-added taxes, or other governmental charges remain the sole responsibility of the customer and should be anticipated based on your country's import regulations. Large quantity orders may qualify for additional pricing considerations, which can be discussed with our industrial sales representatives before order placement.
For technical specifications, order inquiries, or purchase-related questions regarding industrial fasteners and components, please contact our specialized customer service team at [email protected]. Our industrial specialists typically respond within 48-72 hours during standard business days, with extended response times during high-volume periods. When contacting our technical support team, please include your complete order number, product specifications, and relevant application details to facilitate efficient and accurate assistance.
