All orders at OS Fastenex undergo rigorous quality verification and inventory checks before shipment. Due to the specialized nature of industrial fasteners and components, order processing typically requires 2-3 business days (extended beyond standard e-commerce timelines). During peak industrial seasons (typically Q1 and Q3), processing may extend to 3-5 business days. Order cancellations are only accepted within 24 hours of purchase by emailing [email protected]. After this period, your order enters our fulfillment system and cannot be canceled, though our extended return window provides adequate flexibility for industrial procurement needs.
We guarantee the precision and quality of our industrial components. Customers may return unused items in original packaging within 28 days of delivery (significantly extended from standard industrial supplier policies). For component exchanges, we allow 45 days to accommodate international shipping complexities common with specialized industrial parts. Initiate returns through www.osfastenex.com and select appropriate exchange options. Note: Custom-manufactured components and specially ordered bulk quantities marked "Non-Returnable" are excluded from standard return policies.
To maintain industrial-grade quality standards, all returns must: (1) Show no signs of installation attempts, tool marks, or environmental exposure (2) Include all original industrial packaging including protective coatings and anti-corrosion materials (3) Contain intact safety seals and manufacturer certifications. Our quality team conducts comprehensive technical inspections upon receipt. Components failing inspection will be returned at customer expense within 14 business days with detailed technical assessment reports.
Refunds require 10-14 business days after we receive and verify returned components—this extended duration accounts for our technical verification protocols and industrial quality assurance processes. Refund amounts exclude original shipping costs and any applicable return freight charges. For payments processed through industrial procurement accounts or corporate credit terms, additional 3-5 banking days may apply before funds reflect in your account.
Customers assume return shipping costs unless the return results from our error (incorrect specification or manufacturing defect). We strongly recommend insured freight with tracking—OS Fastenex cannot assume liability for lost industrial shipments. For exchange orders exceeding $500 in value, we provide prepaid industrial carrier labels (cost deducted from your refund if unused).
Report manufacturing defects or shipping damage within 10 days of delivery by emailing [email protected] with detailed photographs and technical specifications. We coordinate return freight and expedite replacement components (subject to manufacturing lead times) or issue complete refunds including original shipping expenses. This exception to our standard policy demonstrates our commitment to industrial quality assurance.
Custom-engineered fasteners and specially coated components are considered final sale. For year-end industrial purchases (November 20 - December 31), the return window extends to January 31. Bulk industrial orders exceeding 10,000 units have separate contractual terms—consult your account manager. OS Fastenex reserves the right to limit returns from accounts demonstrating excessive return frequencies exceeding 30% of total order volume.
For return authorizations or technical policy inquiries, contact our Industrial Support Team at [email protected] (response within 48 business hours). Always include your purchase order number and technical documentation for defective components. Visit www.osfastenex.com for specialized industrial chat support during standard business hours EST.
